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Contact Us

Last updated: April 25, 2026

Have a question, spotted a bug, or need help with your account? We read every message — reach out and we'll get back to you promptly.

Support

Response Time

We typically reply within 24–48 business hours. For urgent billing issues, please include your Order ID in the subject line.

Company & Address

Justis Xu
Beijing, China

What to Include in Your Email

  • The email address associated with your GoGoingAI account.
  • Your Order ID for billing or refund inquiries (found in your receipt email).
  • A clear description of your issue or question.
  • Screenshots or error messages, if applicable.

Refund Requests

Email support@gogoingai.com with your Order ID and subject "Refund Request". See our Refund Policy for details.