GoGoingAI

We stand behind GoGoingAI and want you to feel confident subscribing. This page explains when and how refunds are issued, and what to do if you need one.

1. 30-Day Money-Back Guarantee

If you subscribe to a paid GoGoingAI plan and are not satisfied, you may request a full refund within 30 calendar days of your initial purchase, provided that:

Your account has consumed fewer than 200 AI messages / credits since the subscription started, and
This is your first subscription on this account (the guarantee does not apply to repeat or reactivated subscriptions).

Refund requests meeting both criteria will be approved without question.

2. Credit Top-Up Refunds

Credit top-ups are one-time purchases that add credits to your account immediately. You may request a full refund for a top-up purchase within 30 calendar days of the transaction, provided that:

The credits purchased in that specific top-up have not been consumed (i.e., your current paid credit balance is equal to or greater than the top-up amount), and
No payment dispute or chargeback has been filed for the transaction.

If the top-up credits have been partially or fully consumed, the purchase is considered fulfilled and is non-refundable.

3. How to Request a Refund

Email support@gogoingai.com with the subject line "Refund Request". Please include:

Your Order ID (found in your receipt email)
The email address used to purchase
A brief reason for your request (optional but helpful)

We aim to process all requests within 3 business days. Once approved, the refund will be issued to your original payment method. Allow 5–10 business days for the funds to appear.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

Requests made after 30 calendar days from the purchase date.
Subscription refunds: accounts that have consumed 200 or more AI messages / credits.
Top-up refunds: the purchased credits have been partially or fully consumed.
Accounts suspended for violations of our Terms of Service.
Cases where a payment dispute or chargeback has already been filed without first contacting us.

5. Canceling Your Subscription

Cancel anytime from your account settings or by emailing support@gogoingai.com. Canceling stops future charges; you retain access until the end of your current billing period.

6. Payment Processing

All payments are processed by our secure third-party payment processors. They handle returns on our behalf. For payment-related questions, please contact our support team.

7. Questions

support@gogoingai.com — we reply within 24–48 business hours.